What do you need help with?

Find answers to frequently asked questions about MiniDudoLoves.

Shipping & Returns

What countries do you ship to?
Currently we have made the choice to sell exclusively in UK.

When will my order ship?
Orders are dispatched every weekend. Due to the postal network being affected by Covid absences, driver shortages and admin staff shortages, some parcels take up to 2 weeks to arrive, though most arrive in good time.

What is your return/exchange policy?
MiniDudoLoves doesn’t accept returns. However, should you have any issues with the clothes you receive, please contact us within 14 days at hello@minidudoloves.com, and we’ll look into it.

How are shipping rates calculated?
We use Royal Mail 1st Class to deliver your order within the UK. This includes England, Scotland, Wales and Northern Ireland.
The cost of shipping is calculated based on the weight of the parcel. For customers in the Isle of Man & Isles of Scilly and in the Channel Islands there may be surcharges and longer delivery times.
We offer free shipping on orders over £60.

Your Order

Are clothes washed before they are sold?
Hygiene is our priority. We wash all the clothes according to the requirements of various fabrics, colours, and textures.

How do you select clothes?
We inspect all garments thoroughly to make sure there aren’t any detectable faults. We make a careful selection based on the garment condition, to let you shop with confidence.

What kind of packaging does MiniDudoLoves use?
We use eco-friendly and 100% recyclable packaging for all our orders.

Payments

Which payment methods do you accept?
We currently accept all major debit and credit cards.

Is my payment information safe?
Yes, your information is secured and encrypted to protect your information.

Your Account

How do I create an account?
Head over to this page to create one and follow the instructions, it’s really simple.

How do I log in into my account?
Head over to this page and insert your login details.

I don’t remember my password anymore, what can I do?
Head over to this page to recover it.

About Minidudoloves

What are the ways to partner with MiniDudoLoves?
Email us at hello@minidudoloves.com to find out all the ways brands, stores and influencers can work with us. We’d be happy to hear from you.
What are your terms and conditions?
You can read them on this page.
What is your privacy policy?
You can find it on this page.